Contour Autocraft Ltd (“us”, “we”, or “our”) operates www.contourautocraft.com, www.contouracademy.com & www.contourarchitectural.com (the “Site”). This page informs you of our terms and conditions regarding our products and returns.

Registered Office: Lordship End, French Drove, Thorney, Peterborough, Cambridgeshire PE6 0PP

Last updated: 1st December 2020

1. Your Account

When you purchase a video, you will be given a username and password. As you will be responsible for all activities that occur under your username and password, you should take care to keep your username and password confidential. You must notify us immediately of any unauthorised use of your username or password or if you believe that your username or password is no longer confidential. We reserve the right to require you to alter your username and password if we believe that they are no longer secure.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us within the My Account area of the Site.

We reserve the right to refuse access to the Site, terminate accounts, remove, or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

The information that you provide to us when you purchase a Course or at any other time is subject to the Privacy Policy.


2. Licence for Site Access

We grant you a limited licence to access and make personal use of this Site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of us. This licence does not include any resale or commercial use of this Site or its contents.

This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.


3. Provision of the Video Content

We will provide you with access to the video once you have purchased.

Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the training materials. Any use of the training materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either our copyright or our other intellectual property rights.


4. Quality of the Services

We will use reasonable skill and care in the performance of the services. We will provide the services in accordance with the course description, which is set out on the Site.

We use reasonable endeavours to ensure that the Site is available 24 hours a day 7 days a week. We reserve the right to suspend access to the Site between the scheduled maintenance window of approximately 01:00 and 02:30 GMT each day. There may also be occasions when access to the Site is interrupted for emergency maintenance or repairs or to carry out upgrades to improve the performance or functionality of the Site. Access may also be interrupted due to failures of telecommunications links and equipment, which are beyond our control.

We do not make any commitment to you that the content of the videos will meet any specific requirements that you have (except to the extent that your requirements match the course description, which is on the Site), and we expect you to take reasonable care to verify that the video in question will meet your needs.


5. Our Rights to Stop Providing the Service to You

The videos will be available for you to stream via the Site from purchase for the duration that the Site is live.

We may terminate this agreement or suspend your access to the videos with immediate effect if you commit a material breach of these terms and conditions.


6. Complaints

In the event that you are not satisfied with any aspect of the Course, please contact us at info@contouracademy.com.


7. Our Liability to You

The exclusions and limitations of liability contained in these Terms do not apply to:

  • any loss or damage resulting from death or personal injury caused by our negligence.
  • loss or damages arising from our fraudulent misrepresentation; or
  • any other losses which may not be excluded or limited by law.

We shall not be responsible to you in the event that we cannot provide the video content to you due to an event beyond our reasonable control, which includes (but is not limited to) events such as, fire, flood, storm, strikes or other industrial action, failure of telecommunications services, war, riot, or the actions of any government or public body. In the event that we are prevented from providing the services by such an event, we will take all reasonable steps to try to reinstate the provision of the video content to you as soon as is reasonably practicable.

In no event shall we be responsible to you for any loss of profit, loss of earnings, loss of anticipated savings, loss of revenue or loss of goodwill that you may suffer. Further, in no event shall we be liable to you for any indirect or consequential loss that you may suffer.

Except where the above applies, our maximum aggregate liability to you for any claim that you may have against us under or in connection with the provision by us to you of the video content which is not otherwise excluded in these Terms (including without limitation where such claim arises as a direct result of any negligent technical advice provided by us) shall be limited to the amount of the video fee which has been paid or is payable by you.


8. Severability

If any term of these Terms is held to be invalid or unenforceable, the remainder of these Terms shall remain valid and enforceable.


9. Exclusion of Third Party Rights

These Terms are not intended to be for the benefit of any third party, and shall not be exercisable by any other person under the Contracts (Rights of Third Parties) Act 1999 or otherwise.


10. Entire Agreement

These Terms, together with our Privacy Policy and Terms of Use, constitute the entire agreement between you and us in relation to your use of the video content and supersede all previous agreement in respect of such use.


11. Law and Jurisdiction

These Terms will be governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

 

These Terms were last updated 1st December 2020


Refund Policy

Once purchased we will only refund any fees paid for the video content if we are unable to deliver such content.